Partnership & White-Label Policy
Overview
This program is designed for agencies that want to offer high-level automation and CRM services without the overhead of a technical team. We act as your Technical Lead; you handle the Client Management.
1. Pricing & Discount Structure
Custom Projects: (Workflows, Funnels, Full CRM setups).
Partners receive a 20% discount on our standard custom quotations. You are free to mark up this price to your client as you see fit.
Support Packages: No discounts apply to support.
Hourly Support: Standard rates.
Definition of Work:
- Project: Any new build, adding new WhatsApp flows, or creating new funnels.
- Support: Fixing broken existing triggers or minor troubleshooting.
2. Payment Terms
Split: 50% Upfront (Deposit) | 50% upon Project Delivery.
Liability: The Partner Agency is responsible for payment. We do not chase your end-clients for fees.
Refunds: The 50% deposit is non-refundable unless the project is cancelled by our team.
3. White-Label Branding (Optional)
Scope: This removes all "7Labs" branding from onboarding flows, portals, and assets. Contact us to get a quote for this
Default: Without this fee, our standard branded assets will be used during the technical setup.
4. Communication & Workflow
Onboarding: The partner must ensure the client completes our onboarding form. A mandatory kickoff meeting is required where both the Partner and the Client must be present.
Primary Contact: All ongoing project communication must flow through the Partner. We do not provide direct support to your clients.
Revisions: Requests must be submitted via our official Custom Request Form.
SLA: Standard turnaround for revisions is 24–48 hours.
5. Project Pause & Scope
Requirement Accuracy: The Partner is responsible for finalizing requirements before the build. New requirements added mid-project will incur additional fees.
Project Pause: If a project is delayed for more than 14 days due to missing info/access from the client or agency, the project will be moved to "Paused" status. Resuming may be subject to a rescheduling fee based on our current pipeline.
6. Project Completion & Closure
The "Sign-off" Rule: A project is officially "Delivered" once the technical build matches the initial agreed-upon requirements.
Final Payment Trigger: The remaining 50% payment is due upon Technical Delivery (once we show the automation/funnel works as per the scope), not when the client "feels" like launching.
The 7-Day Ghosting Rule: If we deliver the work and the Partner or Client does not provide feedback or revision requests within 7 calendar days, the project is automatically marked as Completed. Any work requested after this 7-day window will be billed as a new "Support" or "Custom Request" task.
7. Delayed Revisions & Stagnation
Revision Limit: Each project includes two rounds of revisions based on the original scope.
The "Batching" Requirement: Partners must collect all client feedback and submit it in a single comprehensive document/form. We will not accept "trickle-down" feedback (one WhatsApp message at a time).
9. Reporting Violations
If you become aware of any misuse or violation related to our services, please contact us.
10. Updates to This Policy
We may update this Acceptable Use Policy from time to time. Any updates will be reflected on this page with the revised date.
Continued use of our services implies acceptance of the updated policy.
11. Contact Information
If you have any questions about this Privacy Policy or how your data is handled, you can contact us at:
Email: [email protected]
Phone: +923102726745
Website: http://7labsmarketing.com/
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