Terms & Conditions
1. Overview:
These Terms & Conditions govern all services provided by 7Labs Marketing (“we”, “us”, “our”) to the client (“you”, “client”).
By engaging our services, submitting onboarding forms, or making payment, you agree to these Terms.
2. Scope of Work
The scope of work is strictly defined by:
The onboarding / requirement forms submitted by the client
Any written confirmation provided by 7Labs Marketing
Only the items explicitly selected and defined in the form are included.
Any features, automations, integrations, or requests not specified in the submitted form will be considered additional work and quoted separately.
3. Client Responsibilities
To ensure timely delivery, the client agrees to:
- Provide accurate and complete information
- Submit all required materials within the requested timeframe
- Respond to queries or approvals promptly
Delays in providing required inputs may result in project delays or rescheduling.
4. Communication Policy
- WhatsApp may be used during the onboarding and setup phase for coordination.
- After project completion, WhatsApp support is not included unless agreed separately
- All revision and change requests must be submitted through the designated forms provided
- Requests sent via WhatsApp, calls, or informal messages will not be considered official requests.
5. Project Delivery
Upon completion of the setup:
A walkthrough video or documentation will be provided
Access to the system will be shared (where applicable)
The client will be notified that the project has been delivered
6. Revision Policy
Revision Windows:
Chatbot (Sarah AI): 14 days from delivery
CRM & Advanced Work: 30 days from delivery
Revisions include:
- Adjustments to existing setup
- Fixes based on the original submitted requirements
Revisions do NOT include:
- New features or workflows
- Additional automations not previously requested
- Major structural changes
- The revision window does not reset after updates or changes.
All revisions must be submitted through the official revision request form.
7. Change Requests
Any request that falls outside the original scope will be treated as a change request, including:
- New workflows or automations
- Additional integrations
- Modifications not included in the original form
These will be quoted and executed separately upon approval.
8. Project Closure
A project is considered completed when:
- The system has been delivered
- The revision window has ended
If no revisions are submitted within the revision window, the project will automatically be marked as completed.
After closure:
- Any further work will be treated as a new request
- Support and modifications will be billed separately
9. Refund Policy
- Setup and service fees are non-refundable once work has commenced
- If the client fails to provide required inputs, the project may be paused or rescheduled, but no refunds will be issued
- In rare cases of unresolved issues, 7Labs Marketing may offer adjustments or partial resolutions at its discretion
For recurring services (if applicable):
- Clients may cancel future billing
- No refunds will be issued for completed billing periods
10. Support
Support is not included unless explicitly agreed.
Any post-delivery:
- Edits
- Updates
- Troubleshooting
- Enhancements
will be treated as separate work.
11.1 CRM & Chatbot Services
11.1 Nature of Service:
7Labs Marketing provides setup and configuration of CRM systems and chatbot automations.
We do not guarantee specific business outcomes or results.
11.2 Automation & AI Limitations
AI responses and automations may not be 100% accurate
Systems may require manual intervention or oversight
Performance depends on usage, inputs, and external factors
11.3 Platform Dependency
Our systems rely on third-party platforms including (but not limited to):
GoHighLevel
WhatsApp Business API
Meta / Facebook / Instagram
Changes, outages, or limitations from these platforms are outside our control.
11.4 Client Usage Responsibility
The client is responsible for:
Proper use of the system
Managing conversations and leads
Training their internal team
11.5 Setup vs Ongoing Work
Initial setup is a one-time service based on submitted requirements
Any future changes, upgrades, or additions will be treated as new work
12. Limitation of Liability
7Labs Marketing is not liable for:
- Business performance or results
- Loss of leads, revenue, or data
- Platform-related issues or outages
- Misuse or improper use of the system
All services are provided on a best-effort basis.
13. Termination
Either party may terminate the engagement.
Upon termination:
- Any completed work remains payable
- Ongoing work may be paused or cancelled
14. Updates to Terms
We reserve the right to update these Terms & Conditions at any time.
Continued use of our services implies acceptance of the latest version.
15. Contact Information
For any questions regarding these Terms:
Email: [email protected]
Phone: +923102726745
Website: http://7labsmarketing.com/
© 2026 7Labs Marketing. All rights reserved.